Insights on Financial Services
Article
The digital imperative for credit unions
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Elevating digital sales can help credit unions win over younger consumers, who are integral to their future success.
Report
Global Banking Annual Review 2024: Attaining escape velocity
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In coming years, the “management quotient” will spell the difference between industry leaders and laggards.
Report
Global Insurance Report 2025: The pursuit of growth
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Finding profitable growth is an imperative for the world’s personal and commercial property and casualty insurers, while life carriers must adjust to changing consumer needs.
Article
Going back to basics to unlock sustained efficiency and productivity gains in financial services
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Banks and insurers need to stop relying on quick wins and take time to rewire their organization, operating model, talent, and behaviors to eliminate the root causes of challenges. Here’s how.
Interview
Deploying AI at speed and scale: Talking with ING’s Marnix van Stiphout
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How a focus on scope, safety, and speed helped the Dutch multinational bank deploy its gen AI transformation quickly and effectively.
Blog Post
AI meets insurtechs: How firms can close the global protection gap
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The insurtech industry is evolving. AI can help pioneering insurers address underinsured areas and better prevent risks.
Blog Post
Direct insurance in Europe: A growth trajectory for the future
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Leaders gathered for the 2025 Direct Insurance Forum in Barcelona to discuss opportunities for direct insurance during a time of growth, the potential of AI, and other top-of-mind topics.
Blog Post
Building a world-class mobile-banking app
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Four capabilities can position a mobile-banking app as the market leader and improve efficiency and customer experience and acquisitions.
Blog Post
Is the Asian auto insurance industry ready for the cars of the future?
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The demand of an evolving auto insurance landscape will give rise to a new age of insurance startups.
Blog Post
Digital Banking: Speed, scale, and the agentic arms race
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The power of AI-based agents to transform banking was on display at McKinsey’s 22nd Global Digital Banking Conference where participants also heard expert perspectives on geopolitics and digital acceleration.
Interview
Data in the age of AI: A conversation with Mark Birkhead of JPMorganChase
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Mark Birkhead, chief data officer at JPMorganChase, shares how his team is leveraging AI to extract strategic value from the bank’s massive data estate—all while meeting strict data governance standards.
Talking Banking Matters
Leaders in Payments is an original podcast series from McKinsey’s Global Banking Practice, featuring conversations with...
Banking & Securities matters
Short takes on critical topics for leaders in banking, securities and beyond.
McKinsey on Insurance
McKinsey Insurance leaders and other experts help you navigate the challenges of a fast-changing insurance landscape and inspire...
Insurance blog
Short takes on vital topics for insurance leaders.
Featured publications
Article
Extracting value from AI in banking: Rewiring the enterprise
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To gain material value from AI, banks need to move beyond experimentation to transform critical business areas, including by...
Report
The state of retail banking: Profitability and growth in the era of digital and AI
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As the global macroeconomic environment remains uncertain, retail banks should focus on the fundamentals of customer primacy...
Article
Scaling gen AI in banking: Choosing the best operating model
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Generative AI is transforming financial services, offering opportunities for efficiency and innovation. As banks race to deploy...